TMNET support improved but Streamyx quality still sucks
I called Telekom Malaysia (TM) to fix my line a couple of days ago, and it was done in 24 hours. Even my call to number 100 was answered within a minute. I was pretty impressed.
I also called TMNET regarding my frequent disconnection problem. Again, my call was answered within 2 minutes, which is a big improvement. I remember those days where I have to wait for more than half an hour or suddenly I get hang-up…and have to queue again!
Lately I am having disconnection problem, where my ADSL led will start blinking after maybe.. 10 minutes or so. That issue was fix this morning, but now I am having lost packets problem! I have called and made another report today. Basically, the ADSL led will not blink anymore, but by consistently ping-ing a website (I tried to ping www.tm.net.my) I got 15%-20% of my data packets… lost. Even 1% is very bad!! Because of this, I no longer can play Dota. 
Well, the support staff of TMNET has improved, but sadly the Quality-of-Service of TMNET broadband infrastructure is still ‘light years’ behind. I really hope they will invest more on providing better quality connections rather than focusing on increasing subscribers. TMNET have virtually monopolized the ADSL industry, they have the RESPONSIBILITY to increase quality. I remember I used to be able to play BNET(connecting to US West server) via Jaring Dail-up service with a lactency of below 300ms. Now, that number is almost impossible to get with Streamyx.
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